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Predictors of Job Burnout among Banking Employees: The Role of Work–Family Conflict and Workplace Stress
Maria Zaheer, Aneeeza Habib, Amna Mujahid
Abstract:
The growing demands of current workplaces have made it challenging to regulate professional duties with personal and domestic life, especially with reference to Pakistan’s banking sector. Employees working in banks must face workloads with extensive working hours, strict productivity goals, and restricted time with family, which significantly increase the burden related to workplace and exhaustion among employees. This current study explored the work-family conflict and burden related to workplace as predictor of job exhaustion in working employees within Pakistan. This research employed a cross-sectional correlational research strategy and used approach of purposive sampling. Sample of 100 bank employees (52 males and 48 females), aged 25 to 40 years, working in public and private banks across Lahore, Islamabad, and Karachi. Demographic information sheet, Work-Family Conflict Scale (Netemeyer, 1996), the ILO-WHO Workplace Stress Scale (1986), and the Maslach Burnout Inventory–HSS (Maslach & Jackson, 1981) were utilized for measuring the constructs. Findings of Pearson correlation analysis depicted a significant positive association among work-family conflict, workplace stress, and burnout among bank employees. Multiple linear regression analysis showed work-family conflict and workplace stress as positive predictors of job exhaustion. Females exhibited more work-family conflict and job burnout than males while no significant gender differences were observed in workplace stress. Current findings helped human resource sectors in developing effective interventions or strategies such as flexible scheduling and supportive family policies for reducing stress level, prevention of burnout and to increase work productivity.
Keywords:
work–family conflict, workplace stress, burnout, bank employees, Pakistan
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