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FOSTERING POLICE PERFORMANCE THROUGH CREATIVE LEADERSHIP AND SERVICE INNOVATION: THE MODERATING INFLUENCE OF EMPLOYEE LEARNING
Muhammad Amin, Ch Zohaib Falak, Muhammad Mudassar Ghafoor
Abstract:
Purpose: This study investigates the impact of creative leadership and service innovation on police performance, with employee learning as a moderator, within the context of Punjab Police, Pakistan. Methodology: A quantitative cross-sectional design was employed, collecting data from 338 police officers across various ranks using a combination of convenience and quota sampling. Hypotheses were tested using Structural Equation Modeling (PLS-SEM) via SmartPLS 4.0. Findings: Creative leadership (β=0.330, p<0.001) and service innovation (β=0.367, p<0.001) significantly enhance police performance. Employee learning demonstrates a significant positive moderating effect (β=0.304, p<0.001), strengthening the relationship between service innovation and police performance. Originality/Value: This study provides empirical evidence for the integration of creative leadership and service innovation in police reform efforts, a relatively unexplored area in South Asian law enforcement contexts. The findings offer practical insights for police administrators seeking to enhance organizational effectiveness through innovation and continuous learning.
Keywords:
Creative Leadership, Service Innovation, Police Performance, Employee Learning, Service Innovation Theory
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